Last Updated: 01.11.2025

Thank you for shopping with Abzzo.com, operated by AK International, located at:
C-143 GF, Brij Vihar, Ghaziabad, Uttar Pradesh – 201011, India.
This Shipping Policy explains how shipping and delivery work when you place an order with us.

By placing an order, you agree to the terms below.

✅ 1. Order Processing Time

Once your order is placed, it is processed within 1–3 business days.
This includes:

• Product quality check

• Safe packing

• Handover to the courier partner

Orders placed on weekends or public holidays will be processed on the next business day.

✅ 2. Shipping Timeline

Delivery timelines depend on location:

• Metro Cities: 2–7 business days

• Non-Metro Cities: 7–12 business days

• Remote Areas: 10–15 business days

These timelines are estimates and may vary due to:

• Courier delays

• Weather conditions

• Festivals / Holidays

• Service restrictions

We always try to deliver your products as quickly as possible.

✅ 3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Occasional free shipping offers may apply to eligible products/orders.

✅ 4. Order Tracking

Once your order has been shipped, you will receive:

• Tracking link via Email / SMS / WhatsApp

You can use this link to monitor delivery progress.

✅ 5. Delivery Partners

We ship through reputed logistics & courier partners to ensure safe and timely delivery.
All shipments are handled with care, especially fragile items like chandeliers & glass fittings.

✅ 6. Packaging

We use protective packaging materials to ensure your product reaches you safely.
If you find your package tampered with or damaged at delivery, please:

• Take photos/video of the parcel

• Refuse delivery OR

• Contact us immediately

✅ 7. Delivery Attempts

Our courier partner will attempt delivery up to 2–3 times.
If the package is undeliverable due to:

• Wrong/incomplete address

• Customer not available

• Phone unreachable

The package may be returned to us. Additional fees may apply for re-shipping.

✅ 8. International Shipping

Yes, we do offer international shipping.

✅ 9. Delays

Please note, we are not responsible for delays caused by:

• Incorrect delivery information

• Natural calamities

• Logistics disruption

• Political disturbance

• Local restrictions

We will assist you as much as possible in such cases.

✅ 10. Damaged or Defective Products

If a product arrives damaged or defective:

• Inform us within 48 hours of delivery

• Provide photos/videos

We will review and assist with return/replacement as per our Return & Refund Policy.

✅ 11. Change of Address

You may request a change in the delivery address before dispatch.
Once the order ships, address changes may not be possible.

✅ 12. Customer Support

For questions about shipping, contact us:

📩 Email: care@abzzo.com
📞 Customer Care: +91-99713-79018
🏢 Address:
AK International
C-143 GF, Brij Vihar, Ghaziabad
Uttar Pradesh – 201011, India