Return & Refund Policy

Last Updated: 01.11.2025

Thank you for shopping with Abzzo.com, operated by AK International, located at:
C-143 GF, Brij Vihar, Ghaziabad, Uttar Pradesh – 201011, India.

We value your trust and strive to provide a smooth and satisfying shopping experience.
Please read the policies below to understand how returns, refunds, cancellations, and replacements work.

✅ 1. Return Policy

We accept returns under the following conditions:

You received a damaged or defective product
You received the wrong product

To be eligible for return:

You must notify us within 24 hours of delivery
The product must be unused, undamaged & in original packaging
Include all accessories, manuals, and tags

Items NOT eligible for return:

Products damaged due to incorrect installation, mishandling, or usage
Products without original packaging
Customized or made-to-order items
Clearance/Sale items (unless defective)

Note: Customer must record videos of the product and packaging opening as a proof.

✅ 2. Replacement Policy

A replacement may be offered:

If the product is damaged or defective on arrival
If the wrong product is delivered

Replacement Terms:

Replacement request must be made within 24 hours
Product must be returned with original packaging
Replacement depends on stock availability

If replacement is not possible, a refund or store credit will be issued.

✅ 3. Refund Policy

Refunds are issued only when:

The returned product passes quality inspection
Replacement is unavailable

Refund Method:

Refund will be issued to the original payment method
Processing time: 7–14 business days after approval

Shipping/handling charges are non-refundable, unless the return is due to our error.

Store credit may be offered in certain cases.

✅ 4. Cancellation Policy

You may cancel your order under the following conditions:

Before the product has been shipped/dispatched

To request cancellation:

Orders cannot be cancelled:

After dispatch/shipping
For made-to-order/custom items once production begins

If cancellation is approved:

Refund will be processed to the original payment method
Processing time: 7–14 business days

For prepaid orders, cancellation charges may apply.

✅ 5. Damage During Transit

If the package arrives damaged:

Take photos/videos of the outer box & product
Contact us within 24 hours
We will arrange return/replacement as applicable

✅ 6. Return/Replacement Process

Submit request via email/phone
Provide videos as requested
Our team evaluates request
If approved, pickup or return instructions will be shared
After inspection, replacement/refund is processed

✅ 7. Non-Returnable Items

Certain items cannot be returned, including:

Customized / made-to-order items
Clearance or sale items (unless damaged/defective)
Used, installed, or altered products

✅ 8. Incorrect Address / Failed Delivery

If the order returns due to:

Incorrect address
Customer unavailable
Phone unreachable

Reshipping charges may apply.
Refunds (if applicable) may be processed after deducting shipping costs.

✅ 9. Installation Responsibility

Many lighting products require professional installation.
Damage due to incorrect installation is not covered under return/replacement.

✅ 10. Contact Us

For return, replacement, refund, or cancellation queries:

📩 Email: care@abzzo.com
📞 Customer Care: +91-99713-79018
🏢 Address:
AK International
C-143 GF, Brij Vihar, Ghaziabad
Uttar Pradesh – 201011, India

Return, Refund, Cancellation & Replacement Policy – Abzzo.com